Abit frustrated with the overall Install process of Native Instruments and with Reaktor 6
So a month back, I decided I'd buy Native Instruments Komplete Ultimate 12 Collectors edition, I also wasn't aware Komplete 13 was coming out in October so darn.
I have a Mac
I have an external Hard drive formatted for ExFat.
The first time I installed it, the install location preferences appeared within Native Access. I was like "ok cool, I can choose where all this goes", so I decided to send the downloads, Applications and Content to my external Harddrive. There wasn't any pop up message saying that it wasn't a correct path or anything, but there should've been. This ticks me off, because why would Native Access allow you to have freedom with where you install your software and contents, if in reality, the contents are the only thing you're allowed to switch the location of.
Anyways, my logic was that if my external drive was synced up with my Mac, it'll be as simple as having extra storage, it should've been working just like how a Seagate External hard drive works on an Xbox One, the Xbox seems to run entire games off an external drive so it shouldn't be hard to run plugins off one.
I was mistaken on my first time installing with no warnings. I'd find all my instruments in the "plugin Manager" on Logic, I'd "Reset and Rescan" them and they'd come up clean and "In use". They wouldn't show up though...hmmmm... You had the option to find an instrument Manually in your folders within Komplete Control for example, but when you'd reload your project it'd be gone. Oddly, nothing showed up, except for when I used Massive and Massive X. So this really confused me why only a portion was working, until a Youtube video told me that you can only put the content into the External Harddrive like I mentioned above.
I was like "ok great, I probably wouldn't of figured that out on my own, not sure why Native Instruments didn't tell me this vital information, but that's ok, I'll wait two more days to re install everything and I should be in the clear".
I reinstalled everything and now when I'd open Kontakt for example, everything would be there. I was very happy, but I went through everything to make sure it all appeared, tbh I didn't know if absolutely everything showed up since it's 171 things to install, but in theory it should've all showed up. Worked my way down the list until I reached the last Native Instruments app, Reaktor 6.
Reaktor 6 had the same issue I was having a couple days back, nothing appeared. It'd tell me "Looks like you have no instruments installed, would you like to open Native Access?". I'd open it and there everything was, installed - FULL VERSION. Also had no blocks no nothing, but I randomly was given some of the effects I could use like reverb. Ended up going to the Support page for Reaktor 6, filled out a sheet for them to get my request, then had to submit a document back to this which would give them more info about my Mac.
The guy from the support team replies, "Oh, well here's the problem. Your External Drive is using Exfat, we don't support that. Looks like you'll have to reformat your drive and install everything again, Sorry"
First of all, them not warning me about where I can and Can't install the content was kind of a piss off, but now where they didn't warn me about how everything is formatted to MacOS Extended Journaled is a big piss off. Did they not think people would be installing their stuff on Exfat? Also, why did everything else appear to work for me instead of Reaktor 6, so I told him "Well everything else to my knowledge, seems to be working fine. Can I just Install Reaktor 6 in my Internal Drive instead of reinstalling everything?"
The guy didn't really address whether it was only Reaktor 6 that doesn't work on Exfat since before he implied to me that nothing was going to work, which wasn't the case. he said "If you choose to install Reaktor 6 on the internal drive, make sure you install it and all of it's contents there too" then he left it at that, but that's fair.
I'm still ticked off at how tedious this is becoming for me, and there wasn't any warning about this, it's all set up in a way where you open Native Access and it's all like "All good bro?" "All good!". Now I'm sketched out that my other Native Applications might not be functioning perfectly because the guy said "We don't support Exfat", so I'll take his advice and reformate the external drive to MacOS Extended Journaled and I'll be installing Native Instruments Komplete Ultimate 12 Collector's Edition for the 3rd time now. I'm expecting it to work this time.
If it doesn't work, I'll just be like "Ah screw it whatever", because I don't think you can get a refund after you buy it.
submitted by BobMcguffin